eljuanyo wrote: ↑January 24th, 2023, 5:30 amSo much THIS! Is not that difficult to understand. I don't know what to do, I write him everyday (yes, everyday), he logs in, I see him ONLINE every day and he chooses to ignore me. I've been waiting almost 2 years, there's nothing I can do, I made peace with the thought that I got scammed, and if I'm wrong is not MY fault that I lost hope, how can you trust anything at all after 2 years and f**** RADIO SILENT. If I tell this situation to any regular person they would laugh at my face.
He isn't choosing to ignore you. He's busy working on yours and many other people's packs. There is only so much time in the day, and he gets into the workshop and puts his head down and is cranking out work.
It's a one man show. Did you read my post above about how I waited for two years for my pack? I understand the urge to want updates if you haven't heard from him in a while, and he's going to address that soon on how to better communicate with customers on a weekly or bi-weekly basis. Maybe through more formal means such as email, instead of his personal facebook/instagram accounts.
You are not getting scammed. David is a completely upstanding person and businessman who isn't trying to steal your money or rip you off (he's literally never done this to anyone) He is just inundated with orders, and is slowly chipping away at the work in the order in which they were received.
If you wanted a mass produced pack by a large toy company, you should have ordered a Haslab pack. This is different. This is a one man business, an artisan who is busy making movie quality props, by hand. One by one in a small countryside workshop, all while trying to juggle a life outside of work which includes all the things we can all relate to as fellow human beings.
I understand yours and others frustrations. I felt it too while waiting for my pack. However, since I had spoken with David many times over the phone or video chat it helped put my mind at ease that there is a real person at work here and not some elves in a factory assembly line.
He will be addressing each and every one of you very soon on the status of your orders. No business is perfect, let alone a business of one.
All I can say is, when I sit and walk by my pack each day and night, I am stunned how it literally looks like I have a piece of actual film history in my living room. It's my childhood dream come true every time I look at it. The work is THAT good.
That feeling is worth every single second I had waited for it to be complete. Trust the process and trust that David Rotheram is a master at this work and while he may struggle a bit in addressing every single person's inquiry, he is busy working on the actual products that people have paid for. One drill hole and fabricated piece at a time.