[spookcentral]

Has anyone heard anything about any fans receiving or not receiving the Regal Theatres Ghost Trap Popcorn Bucket lately?

When I placed my order for it (and a few other things) on April 3rd, it said (in full) that it had an "Estimated Ship Date Begin: Aug 02, 2024 / Estimated Delivery Date: Aug 04-Aug 08, 2024". Obviously, that time frame is right NOW, but I have yet to receive a e-mail telling me that it was shipped. (It is my understanding that the early April pre-orders was for the last batch of buckets to be made.)

I contacted support by e-mail (they have no phone number) last week. At first I didn't think I got a reply, as I never received an e-mail with their reply. I only received an e-mail asking me to rate their reply. Thankfully, that feedback e-mail included a copy of their reply: "Your request will require additional research and follow-up. Thank you for your patience, we will contact you with updates on the status of your request in 2-3 business days."

The trap bucket was 100% paid for back in April when I paid with PayPal for the entire order. This isn't a case of "you'll be charged when it ships". I had no problem waiting four months, but I'm not going to wait around forever. I don't like to leave unfinished business open for very long.

[Nerdy NotionZ]

My old roommate paid for her's when I got mine. I got mine in the mail, but hers has been marked with "Estimated Ship Date XXXXXX" for a while.

[spookcentral]

So, I'm not the only one stuck in this limbo.

[Nerdy NotionZ]

At this point I think you are SOL. I told my old roommate to email them about a refund. Not sure they ever heard back.

[spookcentral]

Just heard back from Regal Store support:

We are excited to have you start enjoying your preordered item purchase. Unfortunately, we have encountered an unexpected fulfillment delay with this preorder item. Your order is estimated to begin processing in 1-2 weeks. A shipping confirmation email with tracking details will be sent to you once the order is in transit. You can also use the "Track My Order" link located at the bottom of our store home page for ship tracking updates as well.

*Order Item: Ghostbusters: Frozen Empire Ghost Trap Popcorn Bucket - Black*

Please advise us if you would like to wait for the stock to become available or proceed to cancel.

We sincerely apologize for the inconvenience and appreciate your understanding in this matter. Please let us know how you would like to proceed.

Kind Regards,
Lia
Regal Theatres Store Customer Support
[email protected]

At this point, I waited four months, so what's another two weeks? Hopefully it won't be longer than that.

I do think it's a bit unprofessional for Regal not to have sent out e-mails to everyone who pre-ordered the trap bucket to let them know of the delay BEFORE any of us sent e-mails to support first. This is why I don't usually pre-order items more than a week in advance of the release date.

[Nerdy NotionZ]

That is the same auto replied email my roommate got.

[OBSIDIAN]

Still waiting on mine. I've heard nothing.

[spookcentral]

Since the "1-2 weeks" have passed, I contacted support again. This is the latest update:

From: Lia (Regal Theatres Store)
Date: Aug 23, 2024, 19:15 GMT-12

Hello Paul,

Thank you for your patience.

We have received an update from the vendor. Unfortunately, the delay persists. Your order is estimated to begin processing the week of Sept. 25, 2024. We understand the wait time is less than ideal, but we are working diligently to get the item out to you. Once the order is in transit, you will receive a shipping confirmation email with tracking details.

* Order Item: Ghostbusters: Frozen Empire Ghost Trap Popcorn Bucket - Black

If you agree to wait for the current production date, no further action is needed. If you have any additional questions please let us know. We sincerely apologize for the inconvenience and appreciate your understanding in this matter.

Thank you for choosing Regal Theatres Store. Have a great day!

Kind regards,

Lia
Regal Theatres Store Customer Support [email protected]

So, the original "August 2nd" date changed to "September 25th". I waited this long, might as well give them another month. I'll keep everyone updated in a month.

[spookcentral]

Well, ain't this a surprise! I just received an email confirmation that my order will be shipping soon, or has shipped, via UPS Surepost (UPS does the legwork and USPS does the final delivery). I'm really not sure why support said it was delayed until September 25th, but I'm not complaining. Hopefully all of you will have gotten, or will very soon get, an email confirmation as well.

[spookcentral]

The trap arrived today (September 4th) and I got the scare of my life when I saw the big hole in the shipping box. Luckily the trap inside was not damaged. I posted some photos and a quick review on the Spook Central Patreon page at https://www.patreon.com/posts/111443589

[ccv66]

I'm a big fan of all the themed popcorn buckets, but they should really come with free popcorn vouchers

[OBSIDIAN]

I also received mine on September 4th.